FAQ
Categories
Orders & Shipping
How long does it take to process my order?
All phone cases are made to order. Production typically takes 2–5 business days before your order ships
How long does shipping take?
Shipping times vary by location, but most orders arrive within 5–10 business days after production. International orders may take slightly longer.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
Products & Materials
What are your phone cases mode of?
The outer shell is made of durable polycarbonate (PC), providing strong protection against impact. The inner liner is constructed from polyurethane (TPU), which helps absorb shock and adds flexibility. The case features precisely aligned port openings to ensure easy access to all buttons and connectors. It is compatible with induction charging, allowing for convenient wireless charging without removing the case. The edges are designable with a 3D wrap, enabling full customization around the sides of the case.
What type of phone cases do you offer?
We offer durable, lightweight cases designed to protect your phone without adding bulk. Options may include tough cases, clear cases and MagSafe depending on your device.
Are the cases protective?
Yes. Our cases are designed to protect against everyday drops, scratches, and impacts. Tough cases include dual-layer protection for added durability.
Will the design fade over time?
No. We use high-quality printing techniques to ensure designs remain vibrant and resistant to fading with normal use.
Compatibility
Which phone models do you support?
We support most popular iPhone and Samsung models. Available models are listed on each product page.
What if my phone model isn’t listed?
If you don’t see your model, feel free to contact us. We’re always expanding our lineup.
Returns & Refunds
Do you accept returns or exchanges?
Because each case is made to order, we do not accept returns or exchanges for incorrect model or change of mind.
What if my case arrives damaged or defective?
If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll replace it at no cost to you.
What if I entered the wrong shipping address?
Please double-check your address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Payments & Security
What payment methods do you accept?
We accept major credit cards and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your payment information.
Contact & Support
How can I contact you?
Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your payment information.
Where are you based?
Our business operates online, with production and fulfillment handled by trusted global partners.
